Terms & Conditions
Effective Date: August 8, 2026
Website: https://shreekhatushyamjewellers.com/
Welcome to Shree Khatu Shyam Jewellers. These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of our website, https://shreekhatushyamjewellers.com/ (“Website”), and your purchase of products through the Website.
By accessing, browsing, registering on, or purchasing products through our Website, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms, please do not use the Website or place an order through it.
1. About These Terms
These Terms constitute an electronic record and form an electronic agreement between you (“Customer”, “You”, or “User”) and Shree Khatu Shyam Jewellers (“we”, “us”, “our”, or “Shree Khatu Shyam Jewellers”).
These Terms are governed by applicable laws and regulations of India, including applicable provisions relating to electronic records and electronic commerce.
These Terms should be read together with our:
Privacy Policy
Shipping Policy
Return & Exchange Policy
Refund/Cancellation terms
Any other policies or notices published on our Website
2. Eligibility to Use the Website
By using this Website, you represent that:
You are legally capable of entering into a binding agreement under applicable law.
The information provided by you is accurate and complete.
You will use the Website only for lawful purposes.
You will not use the Website for fraudulent, abusive, or unauthorized activities.
If you are purchasing products on behalf of a business or another person, you represent that you have the authority to do so.
3. Website Use
You agree to use the Website responsibly and not to:
Violate any applicable law or regulation.
Attempt to gain unauthorized access to the Website or its systems.
Introduce viruses, malware, malicious code, or harmful material.
Interfere with Website security or functionality.
Use automated systems, bots, crawlers, or scraping tools without our written permission.
Copy, reproduce, modify, distribute, or commercially exploit Website content without authorization.
Attempt to obtain another customer’s personal information.
Create fraudulent orders or provide false information.
Use the Website for any unlawful or unauthorized purpose.
We reserve the right to restrict or terminate access to the Website where we reasonably believe that these Terms have been violated.
4. Product Information
We make reasonable efforts to display product information accurately, including:
Product name
Product images
Product description
Price
Product specifications
Availability
Weight or dimensions, where applicable
However, minor variations may occur due to:
Screen/device settings
Photography and lighting conditions
Manufacturing or finishing variations
Product availability
Measurement tolerances
Product images are provided for representation and may not always exactly reflect the physical appearance of the product.
5. Jewellery Specifications
For jewellery products, certain specifications such as:
Weight
Size
Dimensions
Stone details
Design elements
Finish
Colour
Other product characteristics
may have minor variations due to manufacturing and finishing processes.
Where applicable, the product description will provide the relevant specifications.
Customers are advised to carefully review the product details before placing an order.
6. Product Availability
All products displayed on the Website are subject to availability.
We reserve the right to:
Limit the quantity of products available for purchase.
Discontinue products.
Modify product specifications.
Change prices.
Temporarily remove products from the Website.
If a product becomes unavailable after you place an order, we may contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.
7. Product Prices
All product prices displayed on the Website are subject to change without prior notice.
Applicable taxes, shipping charges, handling charges, or other charges, where applicable, will be displayed during the ordering process.
We make reasonable efforts to ensure that pricing information is accurate.
However, in the event of an obvious pricing error or technical error, we reserve the right to cancel the affected order and provide an appropriate resolution.
8. Placing an Order
When you place an order through our Website, you agree to:
Provide accurate personal and delivery information.
Provide a valid mobile number and email address where requested.
Provide accurate billing and shipping details.
Review your order before submitting it.
Make payment using an available payment method.
Comply with these Terms & Conditions.
Submitting an order constitutes an offer to purchase the selected product(s).
An order is not considered finally accepted until it has been confirmed by Shree Khatu Shyam Jewellers.
9. Order Confirmation
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.
An order confirmation does not necessarily guarantee that the product will be dispatched.
We may cancel an order in circumstances including:
Product unavailability
Incorrect pricing
Incorrect product information
Payment issues
Suspicious or fraudulent activity
Incomplete or incorrect delivery information
Technical errors
Other legitimate business or legal reasons
If an order is cancelled after payment has been received, any eligible refund will be processed according to the applicable refund/payment terms.
10. Payment
We may provide multiple payment options, including:
Credit cards
Debit cards
UPI
Net banking
Wallets
Cash on Delivery, where available
Other payment methods displayed during checkout
Payments may be processed through third-party payment gateways.
We do not generally store complete payment card information on our servers unless specifically required and permitted under applicable law.
You agree to provide valid payment information and authorize the applicable payment provider to process the transaction.
11. Cash on Delivery
Cash on Delivery (“COD”) may be available only for eligible products, locations, and orders.
COD availability may depend on:
Delivery location
Order value
Product type
Courier availability
Customer history
Other applicable criteria
We reserve the right to restrict or disable COD for particular orders or locations.
Additional COD or handling charges, if applicable, will be displayed before order confirmation.
12. Shipping and Delivery
Orders are generally processed within 1–2 business days, subject to order verification and product availability.
Our business hours are:
Monday to Saturday
10:00 AM to 7:00 PM
Delivery timelines depend on the destination, courier service, weather, transportation conditions, and other circumstances.
For complete information, please refer to our Shipping Policy.
13. Order Cancellation
Customers may request cancellation before an order has been shipped.
Cancellation requests after shipment may not be accepted.
If an order has already been shipped, the customer may need to follow the applicable return/replacement procedure, where available.
Please refer to our Return & Exchange Policy for additional information.
14. Return, Exchange and Replacement
Eligible products may be covered by our Return & Exchange Policy.
Customers must follow the applicable:
Time limits
Product eligibility requirements
Packaging requirements
Evidence requirements
Return procedures
Wrong or damaged product claims should be reported within the specified period.
Please refer to our Return & Exchange Policy for complete details.
15. Unboxing Video
For your protection, customers are strongly advised to record a complete unboxing video when receiving jewellery orders.
The video should show:
The package from all sides
Shipping label
AWB/tracking number
Package condition
Opening of the package
Product received
Any damage, missing item, or discrepancy
An unboxing video may be required when investigating claims relating to wrong, damaged, missing, or tampered products.
Failure to provide sufficient evidence may affect our ability to verify and resolve a claim.
16. Customer Information
Customers are responsible for providing accurate information when placing an order.
This includes:
Name
Mobile number
Email address
Shipping address
Billing address
GST information, where applicable
Other information required to process the order
Shree Khatu Shyam Jewellers will not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.
17. GST Invoice and B2B Purchases
Customers requiring a GST invoice for eligible business purchases should provide the correct GSTIN and registered business information while placing the order.
The customer is responsible for ensuring that the GST information provided is accurate.
Where applicable, GST invoices will be issued in accordance with applicable tax laws and our invoicing procedures.
Customers should contact us before dispatch if any GST-related information needs to be added or corrected.
18. Promotions, Discounts and Offers
From time to time, we may offer:
Discounts
Promotional offers
Coupons
Festive offers
Limited-time sales
Other promotional benefits
Each offer may have separate eligibility conditions, validity periods, product restrictions, or usage limits.
We reserve the right to modify, suspend, or cancel promotional offers where reasonably necessary.
Unless specifically stated, promotional offers cannot be combined with other offers.
19. Intellectual Property
All content available on the Website, including:
Logos
Brand names
Product images
Photographs
Text
Graphics
Website design
Icons
Videos
Product descriptions
Software
Other visual or written material
is owned by or licensed to Shree Khatu Shyam Jewellers or its respective owners and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
20. User Reviews and Content
If the Website allows customers to submit reviews, photographs, comments, feedback, or other content, you agree that:
The information submitted is truthful and lawful.
You have the right to submit the content.
The content does not violate another person’s rights.
The content does not contain unlawful, abusive, defamatory, obscene, fraudulent, or misleading material.
By submitting content to us, you grant Shree Khatu Shyam Jewellers permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
21. Third-Party Services
Our Website may use third-party services such as:
Payment gateways
Courier and logistics providers
Hosting providers
Analytics services
Communication services
Social media platforms
Other technology providers
Your use of such third-party services may be subject to their respective terms and privacy policies.
We are not responsible for the independent policies, practices, or availability of third-party services.
22. Website Availability
We make reasonable efforts to keep the Website available and functioning properly.
However, the Website may occasionally be unavailable due to:
Maintenance
Technical problems
Server issues
Internet connectivity
Security incidents
Software updates
Third-party service interruptions
Other circumstances beyond our reasonable control
We do not guarantee that the Website will always be available, uninterrupted, error-free, or completely secure.
23. Accuracy of Information
We make reasonable efforts to ensure that information on the Website is accurate and current.
However, errors may occasionally occur in:
Product descriptions
Pricing
Availability
Images
Specifications
Offers
Shipping information
We reserve the right to correct errors and update information whenever necessary.
24. Fraud and Suspicious Transactions
We may conduct verification checks for orders where reasonably necessary.
We may cancel or hold an order if we reasonably suspect:
Fraud
Unauthorized payment
Identity misuse
Multiple suspicious orders
False information
Abuse of promotional offers
Other unauthorized activity
We may cooperate with payment providers, courier companies, banks, or relevant authorities when investigating suspected fraud or unlawful activity.
25. Limitation of Liability
To the extent permitted by applicable law, Shree Khatu Shyam Jewellers shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
26. Force Majeure
We shall not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including:
Natural disasters
Floods
Fire
Earthquakes
Severe weather
Epidemics or pandemics
War
Civil unrest
Government restrictions
Strikes
Transportation disruptions
Internet or infrastructure failures
Courier disruptions
Other unforeseen circumstances
We will make reasonable efforts to resume normal operations as soon as practicable.
27. Privacy
Your use of the Website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, process, and protect personal information.
By using the Website, you acknowledge that you have read and understood our Privacy Policy.
28. Links to Other Websites
The Website may contain links to external websites.
Such links are provided for convenience and do not necessarily mean that Shree Khatu Shyam Jewellers endorses those websites.
We are not responsible for the content, security, availability, or privacy practices of third-party websites.
29. Suspension or Termination
We reserve the right to suspend, restrict, or terminate access to the Website or refuse an order if we reasonably believe that:
These Terms have been violated.
Fraudulent activity is involved.
The Website is being misused.
False information has been provided.
Applicable laws have been violated.
The activity may cause harm to our business, customers, or Website.
Such action will be taken subject to applicable law.
30. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with the Website, products, orders, or these Terms shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer protection laws.
31. Changes to These Terms
Shree Khatu Shyam Jewellers may update these Terms & Conditions from time to time.
Changes will be published on this page with an updated Effective Date.
Customers are encouraged to review these Terms periodically.
Your continued use of the Website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
32. Contact Us
If you have any questions regarding these Terms & Conditions, orders, products, payments, shipping, returns, or other Website-related matters, please contact us using the official contact details provided on our Website.
Business Name: Shree Khatu Shyam Jewellers
Website: https://shreekhatushyamjewellers.com/
Email: shreekhatushyamjewellers@gmail.com.
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM
Customer Acknowledgement
By using https://shreekhatushyamjewellers.com/, you acknowledge that:
✓ You have read these Terms & Conditions.
✓ You agree to comply with these Terms.
✓ You have reviewed our Privacy Policy.
✓ You have reviewed our Shipping Policy.
✓ You have reviewed our Return & Exchange Policy.
✓ The information provided by you is accurate and complete.
Thank you for choosing Shree Khatu Shyam Jewellers. We are committed to providing our customers with a secure, transparent, and reliable online jewellery shopping experience.
