Shipping Policy
Effective Date: August 8, 2026
Website: https://shreekhatushyamjewellers.com/
At Shree Khatu Shyam Jewellers, we understand the importance of safe, secure, and timely delivery of your jewellery purchases. We make every reasonable effort to process and dispatch orders promptly and ensure that your products reach you safely.
Please read the following Shipping Policy carefully before placing an order on our Website.
1. Shipping Charges
Shipping and packaging charges depend on the order value and payment method.
Prepaid Orders
Order value up to ₹1,000/-
A nominal ₹50/- shipping and packaging fee will be charged.
Order value above ₹1,000/-
Free shipping is provided on prepaid orders above ₹1,000/-.
Cash on Delivery (COD) Orders
For COD orders, applicable shipping, handling, or COD charges, if any, will be displayed during the checkout process before you confirm your order.
Shipping charges may vary depending on the delivery location, order value, courier availability, and applicable service charges.
2. Order Processing
We make every effort to process and fulfil orders as quickly as possible.
Orders are processed on a first-come, first-served basis.
Orders are generally processed after successful order confirmation and payment verification.
If the shipping address is incomplete, incorrect, or requires clarification, our team may contact you for address verification or updating.
Once the order has been verified and confirmed, it will be shipped through the best available courier service based on the delivery location and service availability.
In most cases, orders are dispatched within 1–2 business days.
Orders placed on Sundays or public holidays may be processed on the next business day.
Our Business Hours
Monday to Saturday
10:00 AM to 7:00 PM
Business days do not include Sundays and applicable public holidays.
3. Shipping & Delivery Time
After dispatch, delivery time depends on the destination, courier service, weather conditions, transportation availability, and other circumstances beyond our control.
Generally, delivery may take approximately:
Local/Nearby Locations: 2–4 business days
Other Locations in India: 3–7 business days
Remote or difficult-to-reach locations: Delivery may take additional time
The estimated delivery time is indicative and should not be considered a guaranteed delivery date.
Once your order has been dispatched, you may receive tracking information through your registered mobile number, email, WhatsApp, or other available communication channels.
4. Courier Delays
Although we work with reliable courier and logistics partners, delays may occasionally occur due to circumstances beyond our control, including:
Extreme weather conditions
Natural disasters
Transportation disruptions
Strikes or operational issues
Public holidays
Government restrictions
Remote delivery locations
Incorrect or incomplete delivery information
High shipment volumes
Other unforeseen circumstances
Shree Khatu Shyam Jewellers will make reasonable efforts to assist customers in case of delivery delays but shall not be responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.
5. Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete shipping address at the time of placing an order.
Please carefully verify:
Customer name
House/Building number
Street/Locality
City
State
PIN code
Mobile number
If the address provided is incomplete or incorrect, our team may contact you to obtain the correct information.
If an order is returned to us because of an incorrect address, incomplete address, unavailable recipient, or repeated delivery failure, additional shipping charges may apply for re-dispatch, where applicable.
6. GST Invoice
Customers who require a GST invoice should provide the necessary GST details while placing the order.
For eligible business purchases, customers should provide:
GSTIN
Registered Business Name
Billing Address
Order ID
Please ensure that the GST information provided is accurate and belongs to the purchasing business/entity.
7. B2B Purchase and GST
Customers purchasing jewellery for business purposes and seeking a GST invoice for eligible business transactions should inform us at the time of placing the order.
Please enter your GST Number/GSTIN in the order notes or the appropriate GST information field, wherever available.
You should also ensure that the:
GSTIN is correct and active
Registered business name is accurate
Billing information matches the registered business details
If GST information was not provided while placing the order, please contact us as soon as possible and before the order is dispatched, providing:
Order ID
Registered mobile number
GSTIN
Registered Business Name
We will make reasonable efforts to assist with eligible GST invoice requirements where possible.
However, once the relevant tax period has been closed or applicable GST returns/tax reporting has been completed, we may not be able to make changes or provide additional GST/ITC-related documentation for the order.
Customers are responsible for providing correct GST information within the required timeframe.
8. Important Safety Instructions for Your Delivery
Because jewellery and other valuable products require additional care, we strongly recommend following these safety precautions when receiving your package.
Never Share Your OTP Before Delivery
Never share any OTP with anyone before the physical delivery of your package.
Do not share an OTP merely because someone claiming to be a courier representative asks you to provide it for:
Re-attempting delivery
Cancelling delivery
Updating delivery information
Any other reason before you have received the package
Only provide a delivery OTP when you are actually receiving the package and are satisfied that the delivery is legitimate.
9. Check the Package Before Accepting Delivery
At the time of delivery, carefully inspect the outer package.
If you notice:
Tampering
Opened packaging
Damaged packaging
Broken or altered seals
Suspicious tape/cellotape
Any unusual condition
please do not accept the package without properly recording the condition and contacting us/courier support as appropriate.
For valuable jewellery shipments, we strongly recommend documenting the condition of the package before opening it.
10. Unboxing Video – Highly Recommended
For your safety and to help us investigate any delivery-related dispute, we strongly recommend recording a continuous unboxing video when opening your jewellery package.
The video should clearly show:
The complete package from all sides.
The shipping label and AWB/tracking number clearly.
The condition of the package before opening.
The package being opened on camera.
The product and all items received.
The condition and quantity of the product received.
Please ensure that the video is continuous and clearly shows the package from the beginning of the unboxing process.
This video may be required as supporting evidence in cases involving:
Wrong product received
Missing item
Damaged product
Tampered package
Suspected delivery fraud
Other shipment-related disputes
We strongly recommend keeping the unboxing video until you have completely verified your order.
11. Package Marked “Delivered” but Not Received
If your order status or courier tracking shows “Delivered”, but you have not actually received the package, please contact us immediately.
You must inform us within 12 hours of the delivery notification.
To raise a dispute, please contact us with:
Order ID
Registered mobile number
Screenshot of the delivery confirmation SMS/tracking status
A brief description of the issue
We will review the matter and, where appropriate, coordinate with the relevant courier/logistics partner for investigation.
Any delivery dispute reported after 12 hours may not be accepted or may be subject to limitations based on the courier’s investigation and applicable policies.
12. Wrong Product or Missing Product
If you receive an incorrect product or discover that an item is missing from your order, please contact us as soon as possible.
Customers are strongly advised to provide the complete unboxing video showing:
The unopened package
AWB/tracking number
Package condition
Opening of the package
The product received
The unboxing video and other supporting information may be requested to verify and investigate the claim.
Claims may be subject to verification with our internal records, packaging records, and courier/logistics partners.
13. Delivery to the Correct Recipient
Customers should ensure that someone is available at the provided delivery address to receive the package.
If the courier service allows delivery to an authorized family member or representative, the customer remains responsible for ensuring that the package is received by a trusted person.
For high-value shipments, additional verification may be required by the courier or by Shree Khatu Shyam Jewellers.
14. Delivery Attempts
Courier partners may make multiple delivery attempts depending on their operational policies.
If the recipient is unavailable, the address is incorrect, or delivery cannot be completed, the courier may contact the recipient or attempt delivery again.
If the shipment is returned to us after unsuccessful delivery attempts, the customer may be required to pay applicable re-shipping charges before the order is dispatched again.
15. International Shipping
Unless specifically stated otherwise on the Website, we currently provide shipping services within India.
International shipping, if offered in the future, will be subject to separate shipping charges, delivery timelines, customs requirements, duties, taxes, and applicable laws.
16. Changes to This Shipping Policy
Shree Khatu Shyam Jewellers reserves the right to update or modify this Shipping Policy from time to time.
Any changes will be published on this page with an updated Effective Date.
Customers are encouraged to review this page periodically for the latest information.
17. Contact Us
If you have any questions regarding shipping, delivery, order dispatch, tracking, or delivery-related issues, please contact Shree Khatu Shyam Jewellers using the contact information available on our Website.
Business Name: Shree Khatu Shyam Jewellers
Website: https://shreekhatushyamjewellers.com/
Email: shreekhatushyamjewellers@gmail.com
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM
Important Customer Reminder
For your safety, always remember:
✓ Never share an OTP before receiving your package.
✓ Check the package for tampering before accepting delivery.
✓ Record a complete unboxing video.
✓ Clearly record the AWB/tracking number.
✓ Keep the unboxing video until you have verified your order.
✓ Report a “Delivered but Not Received” issue within 12 hours.
We recommend following these precautions for all online purchases, especially when receiving valuable products such as jewellery.
